They say that there are certain things in life that are inevitable - death, taxes, and .conflict. The thought of conflict and confrontation can cause our stomachs to knot and our hands to perspire, but it doesnt have to. In fact, when handled well, conflict can actually be worthwhile and beneficial to an organization, sparking creativity and leading to personal growth.
In this webinar, you will learn about the different types of conflict that can occur within a library setting, as well as which conflict management styles yield the most effective results. Certain scenarios will be outlined that will teach participants about the individual approaches to handling conflict.
Are you ready to become a conflict competent leader? Join us!
Participants will learn:
The difference between mismanaged conflict and conflict that is handled well
Conflict management styles and techniques Which ones do you typically use? Which ones work?
Benefits of well managed conflict, and the detriments of mismanaged conflict
Why we shouldnt fear conflict in our everyday lives
Enhanced SERLS member cost: $0.00
All other libraries : $15.00