Issues and Trends

Basic Skills Training: Public Services Sequence Part 2: Evaluating Sources

Public Services Sequence Part 2:
In this session you will learn

* The importance of evaluating reference resources
* Criteria for evaluating all types of reference resources
* Specific criteria for evaluating print resources
* Specific criteria for evaluating electronic resources

Created and presented by the Idaho Commission for Libraries
No Charge for Participants

Tuesday, January 6, 2015 (All day)

Detect, Diffuse, and Delight Difficult Patrons

Competency: Personal/Interpersonal Competencies
Sub-Category: Customer Service – Uses effective training strategies to teach staff effective customer service techniques

Looking for a fresh approach for handling challenging library situations and difficult patrons? The library environment is an ever-changing landscape. We thrive on diversity, yet are challenged by our library patron's unique situations, personalities, and needs.

Does every staff member in your library handle challenging situations and difficult patrons in the exact same manner? What can we do as library staff members to better handle these situations more consistently and effectively?

In this interactive and informative webinar, participants will learn:

• What are the common shared challenges we face in libraries today
• How to work as a better team to solve difficult situations
• Problem solving strategies that can be formatted to fit your library
• Best practices presented in real life scenarios that make sense

Enhanced SERLS member cost: $0.00
All other libraries : $15.00

Thursday, January 8, 2015 - 14:00 to 15:00

Developing and Implementing a Motivational Strategy to Empower Employees

Competency: Library Management
Sub-Competencies: Personnel Management and Staff Training and Development

Many times when budgets get tight, patron use increases while resources become more limited. Keeping your staff happy and motivated can become increasingly more difficult. However, the successful manager knows how to keep his or her employees motivated to bring their best to the job every day. A thorough understanding of what drives human beings to do their best (hint—it’s seldom money!) is the key to maintaining a high level of service in the toughest of times.

This interactive webinar will discuss motivational theory and the practical construction of a motivational strategy that addresses each of the three limbs of motivation: development; involvement; and validation.

Participants in this webinar will better understand:

• Motivational theory and its practical application;
• How to identify what motivates individual employees;
• How to develop an organization-wide motivational plan;
• How to foster a supportive work environment for all.

Enhanced Members of SERLS: $0.00
All other Libraries: $15.00

Tuesday, January 6, 2015 - 10:30