Issues and Trends

Curb Appeal: The Library Edition (webinar)

Competency: Facilities

Sub-Category: Creates a welcoming and
user-friendly physical environment that encourages all community members to use
library services


You are proud of your collection, your
programs, your staff, and your services. But the details of how your
library looks and sounds might be what people remember. 

What would
a stranger notice driving into the parking lot, walking up to the front
door, spending time in the front lobby, the basement, the stairs, or the

Can you look at your library workplace with fresh eyes and find
ways to make it shine, even on a limited budget?

Topics include first impressions, removing
clutter, common fixes, the importance of light and color, improving signs, and
keeping the library safe for the elderly, infirmed, and children. 

And how the
physical environment can impact staff morale and library customer behavior.

At the conclusion of webinar, participants will be able

  • See
    their library as a visitor would

  • Create
    and prioritize a "fix-it" physical inventory for their library

  • Save
    money with inexpensive upgrades

  • Better
    support excellent customer service with an attractive and safe environment

SERLS Enhanced Member Libraries: $0.00

All Other Libraries: $15.00

Thursday, February 2, 2017 -
14:00 to 15:00

Getting To Why (aka.Why Should I Use Your Services - Why Should I Work Here) (webinar)

Competency: Organizational

Sub-Category: Understands the social, political and economic context in
which the library exists


"Most organizations
know what they do and how they do it, very few know why"
- Simon Sinek


the "Why" of your organization/team, your customers and your staff can be the
most profoundly transformative information you can discover. Why do customers
use your services? Why do people work for your organization? Why is at the root
driver of motivation and action.

This webinar will demonstrate the power of
understanding the Why of stakeholders, along with detailing processes for
assessing and determining those Why's.


This webinar is for you if:


have a leadership role on a team or committee


want to understand your own personal Why


want to connect better with library users


want to feel truly connected to your job and organization


In this interactive and engaging program, participants
will learn:

  • Processes to
    identify the Why for all organization stakeholders

  • How to
    communicate your personal and organizational Why to others

  • Determine if your
    Why aligns with the organizational/team Why

  • How to align
    your personal or your team's Why is aligned with the organizational Why

    SERLS Enhanced Member Libraries: $0.00

    All Other Libraries: $15.00

    Thursday, February 9, 2017 -
    14:00 to 15:00


    Join us online for this 30 minute, hands-on review of EXPLORA (formerly known as Student Research Center), one of the OPLIN databases public service staff should know how to use.  This one made especially for students.

    Perfect for new staff unfamiliar with OPLIN resources...or veteran staff who have gotten a bit rusty and would like a review.

    It's an online course so watch for an email invitation to the class the day before and please join 15 minutes prior to start time to be sure everything is working.

    To listen, you'll need computer speakers or you can use a speaker phone.

    $0.00.  Nothing.  Nada.  No charge for anyone.  Free.  

    Monday, January 23, 2017 -
    13:00 to 13:30