6 Essential Skills for One-on-One Tech Instruction (archived webinar)

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

__________________________________________________________________

Competency: Patron Training

Sub-Category: Practices effective training techniques (presents ideas clearly,
employs interactivity, uses a variety of approaches to accommodate learning
styles, actively listens to student input, etc.)

 

Have you ever helped a library patron with a technology issue? Have you
offered computer tutoring by appointment? One-on-one tech instruction happens
every day in libraries, and every technology question presents an opportunity
to teach new skills. Luckily, you don't need to be a tech expert to provide
effective tech instruction. Learn six practical training skills that will help
boost your ability to help library patrons with technology questions.

Gain skills and confidence in helping others use computers and mobile
devices to access the Internet. Learn how customer service skills and effective
training techniques can enhance user satisfaction and mitigate difficult
situations.



Cost:

SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type: 
Issues and Trends
Online Course
All
Date: 
Monday, November 25, 2019 (All day)