Basic Skills Training: Public Services Sequence Part 1: The Reference Interview (Self-Paced Tutorial)

This is a self paced tutorial.  Once registered, you'll receive a link to the tutorial the day before it's scheduled.  But don't be fooled.  The link can be used any or night.  And for this particular online resource...there is no charge to any participant.



Library Competency: Reference Skills

Public Services Sequence Part I: The Reference Interview

In this session you will learn

* The value of reference service

* Methods to make a patron feel comfortable

* Techniques for discovering the patrons' real information need

* Steps to check for patron satisfaction

Created and presented by the Idaho Commission for Libraries
No Charge for Participants

Event Type: 
Online Course
Library Services
Friday, February 7, 2020 (All day)