This is an archived webinar. You will receive a magic link
to watch it via email the day before it is scheduled. But don't let this
fool you. The magic link allows you to view it at any time...day or
This particular online experience is a mere 60 minutes in
length. Easy to fit into your busy schedule.
cost you ask? No charge for SERLS members...a mere $15.00 for all
other libraries. Enjoy.
____________________________________________________________________________________ Being everything Having an Easier said than This customer SERLS Member Libraries: $0.00
for everybody is what our patrons expect of our circulation staff. Diverse needs, high expectations, and
increased library services have pushed even the most patient staff members to
understanding of your community's pressures can help ease tense situations and
having the right tools and the correct attitude in place enables library staff
to withstand even the most challenging situations.
service webinar will address some shared concerns that all libraries have to
these changing times and offer new strategies for handling situations.
understand behavior motivators
Easier said than
SERLS Member Libraries: $0.00
All Other Libraries: $15.00