Customer Service for Challenged Libraries (archived webinar)

This is an archived webinar.  You will receive a magic link
to watch it via email the day before it is scheduled.  But don't let this
fool you.  The magic link allows you to view it at any or

This particular online experience is a mere 60 minutes in
length.  Easy to fit into your busy schedule.  

cost you ask?   No charge for SERLS members...a mere $15.00 for all
other libraries.  Enjoy.


Being everything
for everybody is what our patrons expect of our circulation staff.  Diverse needs, high expectations, and
increased library services have pushed even the most patient staff members to
the edge.

Having an
understanding of your community's pressures can help ease tense situations and
having the right tools and the correct attitude in place enables library staff
to withstand even the most challenging situations.

Easier said than
done right? 

This customer
service webinar will address some shared concerns that all libraries have to
these changing times and offer new strategies for handling situations.

  • Identify patron needs and
    understand behavior motivators

  • Re-energize and empower
    circulation staff

  • Build a service-oriented library

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type: 
Issues and Trends
Online Course
Wednesday, December 11, 2019 (All day)