Dealing with Toxic People (archived webinar)

LabelInformation
  Dates & times
  Category Online Course, Issues and Trends, All
  Registration & more information https://serls.evanced.info/signup/eventdetails?eventid=3510&lib=3

 

This is an archived webinar.  A mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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Competency: Personal/Interpersonal Competencies

Sub-Category: Communication

 

"The difficult people we encounter can be our greatest teachers."
Eileen Anglin


There are challenges in dealing with people who bring toxicity to the interaction.

One challenge is managing the impact it has on us - the other challenge is how to respond effectively - in essence - in ways that continue to allow us to get the job done and maintain a working relationship.

In this webinar, you will learn key strategies, tactics and skills to protect your emotional and psychological well-being, while at the same time not letting the other person control or dominate. 

This webinar is for you if:

  • You work in a team or group environment
  • You interact with the public
  • You have a team leadership role
  • You want to have less stress and more control of interactions

 Participants will learn:

  • The drivers of toxic behavior - why they do what they do
  • Specific tactics, tips and tools for responding to toxic communications
  • How to stay centered and present when faced with toxicity
  • A key to relieving your own frustrating
  • How to get work done, have effective communications and not let them control your life

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00