| Label | Information |
|---|---|
| Dates & times |
|
| Category | Online Course, Issues and Trends, All |
| Registration & more information | https://serls.evanced.info/signup/eventdetails?eventid=2891&lib=3 |
This is an archived webinar available from our new archived webinar platform "SERLS Academy". Once you've registered, follow this link
my.nicheacademy.com/serls-staff to join the SERLS Academy
Once your account is created (easy to do...just your email and a password) Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.
This particular online experience is a mere 60 minutes in length. Easy to fit into your busy schedule.
The cost you ask? No charge for SERLS members...a mere $15.00 for all other libraries. Enjoy.
Giving and receiving criticism are two sides of the same coin: improve workplace productivity and build healthy workplace relationships by means of precise communication during civil conversations.
Sometimes, by necessity, the message is not positive, but it can be delivered with respect.
Topics include:
- keeping your cool
- staying specific and on track
- removing the drama from the dialogue
- avoiding the "laundry list" of past mistakes and misunderstandings
- the danger of "hit-and-run" conversations in hallways at 5 pm
- keeping to a schedule
- documenting agendas and agreements
- Plan a successful meeting for providing feedback to an individual or a group.
- Craft and refine your messages and responses by preparation and practice.
- Develop strategies for reducing defensiveness whether giving or receiving criticism.
- Making respectful feedback part of the culture of your library or larger institution among library staff members and customers.
SERLS Member Libraries: $0.00
All Other Libraries: $15.00