The New Basics of Professional Customer Service (archived webinar)

This is an archived webinar.  You will receive a magic link
to watch it via email the day before it is scheduled.  But don't let this
fool you.  The magic link allows you to view it at any time...day or
night.   

This particular online experience is a mere 60 minutes in
length.  Easy to fit into your busy schedule.  

The
cost you ask?   No charge for SERLS members...a mere $15.00 for all
other libraries.  Enjoy.
 


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The
New Basics of Professional Customer Service




The
landscape of what customers expect in professional customer service from
organizations continues to change at a frantic pace. What was "good enough"
yesterday, likely is "bad enough" to lose a customer today.




While we can't ignore the impact and benefits of
the online experience and their impact on how customers view "human-less
service", the need for organizations to provide professional customer service
experiences continues to differentiate the organizations that create loyal
customers and fans, versus those that get-by, survive and potentially even fail.




This interactive and informative program
explores two critical customer service competencies:




1. Professional customer service expectations
from the eyes of the customer and;


2. A road map to creating new internal
professional customer service expectations for your organization







 SERLS Member Libraries: $0.00


All Other Libraries: $15.00

Event Type: 
Issues and Trends
Online Course
All
Date: 
Thursday, February 27, 2020 (All day)