A Roadmap for Managing Conversations in Multiple Formats (archived webinar)

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff to join the SERLS Academy 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

The phone on your desk is ringing-as is your cellphone-and your tablet is producing alerts requiring your attention. 

You have several people patiently-or impatiently-waiting for face-to-face assistance. Text and email messages are piling up. 

And now you're receiving an online reminder that the Google Hangout (or Skype session or Zoom Session or or or) you scheduled with colleagues is starting in ten minutes.

In a world that often seems to require our attention 28 hours a day/nine days a week, we all at times feel overwhelmed by the challenge of keeping up not only with the flow of incoming requests for assistance but also by the challenge of understanding and most effectively using the communication devices that appear to be continually multiplying in our workplaces and in our personal lives.


This highly-interactive webinar will explore some of the technology we are using-or may soon be using-and ways we can more effectively work in the blended (onsite-online) environments that are at the heart of what we do to serve our libraries, our library users, and our extended communities. 

Participants, by the time they leave the session, will:

  • Be able to demonstrate familiarity with at least three time-management techniques that help us provide first-rate customer service
  • Identify at least three ways that we can more effectively integrate our various tech tools into the day-to-day work we do serving our colleagues and other library users
  • Have at least three resources they can explore to increase their ability to manage conversations in multiple formats


 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type: 
Issues and Trends
Online Course
Thursday, May 7, 2020 (All day)