Social Awareness in Customer Service: 20+ Phrases You Shouldn't Be Using in Your Conversations (archived webinar)

This is an archived webinar.  You will receive a magic link
to watch it via email the day before it is scheduled.  But don't let this
fool you.  The magic link allows you to view it at any time...day or
night.   

This particular online experience is a mere 60 minutes in
length.  Easy to fit into your busy schedule.  

The
cost you ask?   No charge for SERLS members...a mere $15.00 for all
other libraries.  Enjoy.
 


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 Competency: Personal/Interpersonal Skills

Sub-Category: Customer
Service

 

We've all said things that people have interpreted much
differently than we thought they would. Verbal slip-ups often occur because we
say things without the knowledge of the subtle implications our words may
carry. Understanding these implications requires social awareness-the ability
to pick up on the emotions and experiences of other people.

 

This informative and fun webinar with Andrew
Sanderbeck will explore 20+ phrases that we shouldn't being using in our
conversations. And, we'll also discuss different and more effective ways of
verbalizing these phrases.

 

Remember: What you intended to say doesn't matter. It's
how your message is received that could make or break a customer relationship.


 SERLS Member Libraries: $0.00


All Other Libraries: $15.00

Event Type: 
Issues and Trends
Online Course
All
Date: 
Tuesday, October 15, 2019 (All day)