Writing Effective Emails (LIVE webinar)

 

Challenge:

Have you been on the receiving end of an email with an
endless, useless recipient list?

Have you struggled through the overlong,
cryptic prose and twisted logic of an email only to realize you have received a
message whose business does not concern you? 

Have work situations led you to
believe that email may not always be the best way to reply? 

Problems in email
have led librarians to conclude that staff often use email
inappropriately-either as a weapon for assaulting readers from a safe distance
or as an excuse to avoid communicating in person.

 

Solution: 

Writing Effective
Email

starts from the premise that email is
writing, requiring attention to the standards of language, especially in the
workplace.
 

This webinar focuses on the greatest challenges facing
employees who sift through numerous emails daily and offers concrete
suggestions for creating emails and responding to them efficiently and accurately. 

From there it moves to practical remedies of purposeless, incomplete,
unorganized, and insensitive messages-to ensure that emails are reader-focused,
deferential, thorough, and easily scanned. 

It closes with guidelines for
managing the email system and for checking critical emails when high-quality
communication matters most.

 

Scope: This webinar includes
the following learning points:

·       

Defining
the major email writing mistakes

·       

Writing
purposeful, read-focused emails

·       

Employing
a comprehensive checklist for quality controlling your most important emails

·       

Using
a standard, recognizable structure to assure reading ease

·       

Checking
emails for a respectful tone without losing the central points

·       

Collecting
tips for filing, attaching, copying, forwarding, and receipting 

 

Learning Objectives: Attending this webinar will enable you to:

·       

Master
the unique challenges of email.

·       

Compose
purposeful, reader-focused emails.

·       

Employ
strategies for creating a courteous tone.

·       

Manage
your email system effectively and efficiently.


 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type: 
Issues and Trends
Online Course
All
Date: 
Wednesday, May 6, 2020 - 12:30 to 13:30