Have you been on the receiving end of an email with an
endless, useless recipient list?
Have you struggled through the overlong,
cryptic prose and twisted logic of an email only to realize you have received a
message whose business does not concern you?
Have work situations led you to
believe that email may not always be the best way to reply?
Problems in email
have led librarians to conclude that staff often use email
inappropriately-either as a weapon for assaulting readers from a safe distance
or as an excuse to avoid communicating in person.
starts from the premise that email is
writing, requiring attention to the standards of language, especially in the
This webinar focuses on the greatest challenges facing
employees who sift through numerous emails daily and offers concrete
suggestions for creating emails and responding to them efficiently and accurately.
From there it moves to practical remedies of purposeless, incomplete,
unorganized, and insensitive messages-to ensure that emails are reader-focused,
deferential, thorough, and easily scanned.
It closes with guidelines for
managing the email system and for checking critical emails when high-quality
communication matters most.
Scope: This webinar includes
the following learning points:
the major email writing mistakes
purposeful, read-focused emails
a comprehensive checklist for quality controlling your most important emails
a standard, recognizable structure to assure reading ease
emails for a respectful tone without losing the central points
tips for filing, attaching, copying, forwarding, and receipting
Learning Objectives: Attending this webinar will enable you to:
the unique challenges of email.
purposeful, reader-focused emails.
strategies for creating a courteous tone.
your email system effectively and efficiently.
All Other Libraries: $15.00