Dealing with Toxic People (archived webinar)

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This is an archived webinar.  A mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 


Competency: Personal/Interpersonal Competencies

Sub-Category: Communication


"The difficult people we encounter can be our greatest teachers."
? Eileen Anglin

There are challenges in dealing with people who bring toxicity to the interaction.

One challenge is managing the impact it has on us - the other challenge is how to respond effectively - in essence - in ways that continue to allow us to get the job done and maintain a working relationship.

In this webinar, you will learn key strategies, tactics and skills to protect your emotional and psychological well-being, while at the same time not letting the other person control or dominate. 

This webinar is for you if:

  • You work in a team or group environment
  • You interact with the public
  • You have a team leadership role
  • You want to have less stress and more control of interactions

 Participants will learn:

  • The drivers of toxic behavior - why they do what they do
  • Specific tactics, tips and tools for responding to toxic communications
  • How to stay centered and present when faced with toxicity
  • A key to relieving your own frustrating
  • How to get work done, have effective communications and not let them control your life

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00