Effective Communication During a Conflict (LIVE webinar)


This is a LIVE webinar available from our training partners People Connect Institute.  

We learn to speak as early as nine months, but within a lifetime, few people learn to effectively communicate. Communication versus talking allows us to share, engage, build an understanding, and establish a sense of community. It joins us--unites us.

Communication transforms relationships and creates opportunity. But can we do this even if we disagree? Can we build relationships in the midst of an emotionally-charged conversation? Absolutely!

This interactive and informative webinar will give you the tools to navigate conflict, gain an understanding, and even elevate others along the way. We will develop communication tools to use during a conflict and formulate an approach to reach a desirable outcome during a confrontation.

As a result of this program, attendees will:

        See conflict as an opportunity, not a threat

        Learn a 3-step approach on how to confront

        Better understand blame vs. contribution in a conflict

        Learn ways to respond, not react in a conflict

Cost: No Charge to libraries through December 31, 2020

Event type
Online Course
Issues and Trends

Source URL: https://serls.org/content/effective-communication-during-conflict-live-webinar