This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

In the online world, how do you deliver service excellence? 

In this interactive webinar, we will explore tips and techniques to engage users, provide a positive experience, and help users to the best of our ability.

In this interactive and informative program, attendees will learn to provide a positive experience and help users to the best of our ability, through: 

•  Engaging the User
•  Creating a personal connection via online reference
•  Promoting the service effectively
•  Tips and Tricks for creating a great virtual experience

 No Charge for Libraries