This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

Are you filling in at the reference desk?

Looking for a refresher on the latest online resources? 

Want to know if there are any new resources? 

The interview is your first tool. 

This refresher webinar will help you ask the right questions at the right time. 

What if a patron wants a book recommendation?

We will discuss some of the best online reference resources for the novice and the expert public library reference worker. 

Learn tips and tricks to being a reference wizard and know when to use one resource over another. 

At the end of this webinar participants will:

• Create a list of online reference resources suitable for public libraries
• Evaluate online resources at a glance for reliability and accuracy
• Utilize the interview for the best outcome
• Learn tips and tricks of reference work including on the spot RA

No Charge for Libraries