Customer Service AMA (Ask Me Anything): Expand Your Customer Service Skills (LIVE webinar)
Label | Information |
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Dates & times |
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Category | Online Course, Issues and Trends, All |
Registration & more information | https://serls.evanced.info/signup/eventdetails?eventid=2946&lib=3 |
This is a LIVE webinar available from our training partners People Connect Institute.
Do you find interactions with customers to be one of the bigger challenges and delights of working in your library?
Customer behaviors run the scale from pleasant to
neutral to well, outrageously bad. And for the people working in customer
service and those that supervise and manage them, working with the public can
indeed be as Forest Gump said "like a box of chocolates.you never know what
you're going to get."
Participants
in this interactive webinar will learn customer service tips and tricks from Andrew
and will share among themselves. Topics for discussion include:
. Specific verbiage to use with customers
. The "new and better ways" to ask 'Can I
Help You?'
. Approaches to working with challenging
customer situations
. Ways to improve the customer experience
. How to stay fresh and refresh in a
customer service position
. Ways to build customer relationships
Cost: SERLS Members $0
All other libraries : $15.00