Customer Service AMA (Ask Me Anything): Expand Your Customer Service Skills (LIVE webinar)
This is a LIVE webinar available from our training partners People Connect Institute.
find interactions with customers to be one of the bigger challenges and delights
of working in your library?
Customer behaviors run the scale from pleasant to
neutral to well, outrageously bad. And for the people working in customer
service and those that supervise and manage them, working with the public can
indeed be as Forest Gump said "like a box of chocolates.you never know what
you're going to get."
in this interactive webinar will learn customer service tips and tricks from Andrew
and will share among themselves. Topics for discussion include:
. Specific verbiage to use with customers
. The "new and better ways" to ask 'Can I
. Approaches to working with challenging
. Ways to improve the customer experience
. How to stay fresh and refresh in a
customer service position