Are You Okay with Being "Just Good Enough"? (archived webinar)

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link to join the SERLS Academy 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

 Competency: Library Management

Sub-Category: Organizational Leadership

Let's face it, we live in a world where we are constantly experiencing the "just good enough" mentality: 

  • "Just good enough" Leadership,
  • "Just good enough" actions and behaviors 
  • And definitely "Just good enough" customer service. 

In this program, Bob will show you how to apply the Black-Tie Experience to motivate and inspire your employees and patrons. 

Black-Tie goes one step above five star. While a five-star mentality focuses on customer service, Black-Tie concentrates on three areas that all need to come together to take your library business to the next level:

 Leadership, Actions/Behaviors, and Customer Experience.   

Bob's goal is to teach libraries how to cultivate loyal and raving fans, while improving retention and engagement of both their patrons and employees. 

Learning objectives: 

  • Describe what the mindset of "Black-Tie" is all about when it comes to libraries, their patrons and employees
  • How to take a culture (or atmosphere) reading of your library
  • Establish what Black-Tie Leadership is and how to apply it in your library
  • Define what Black-Tie Etiquette is and how you can use it to make a lasting impression
  • Identify the traits for Black-Tie Customer Service to help create loyal and raving patrons

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type: 
Issues and Trends
Online Course
Tuesday, June 2, 2020 (All day)