Creating Boundaries with Patrons (archived webinar)

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The Pareto Principle suggests 80 percent of something is caused or is affected by 20 percent of something else. 

Pareto was an Italian economist who saw that 80 percent of the peas in his garden came from only 20 percent of his pea pods. And 20 percent of his chickens laid 80 percent of his eggs. 

You get the idea. 

When it comes to the behaviors of certain library patrons (let's call them Archetypes), we can say that 20 percent of this list of 12 can burn up 80 percent of your staff time, cause 80 percent of your conflicts, or create 80 percent of the staff discomfort level. 

We can create stereotypical behavioral profiles of these 12 who can make being a library staff member challenging. 

You'll Learn About:

• The behavioral patterns and conduct issues of these 12 patrons and realistic tools on how to help them and cope with their idiosyncrasies, demands, and quirks. 
  • The Patron with 1,000 Questions
  • The Sexually Harassing Patron
  • The Staking Patron
  • The Lonely Patron
  • The Entitled and Rude Patron
  • The Tweenaged Patron
  • The Technologically-Confused Patron
  • The Elderly or Disabled Patron
  • The Patron Who Misses the "Old Days" at the Library
  • The Patron Who Monopolizes Staff Time
  • The Patron Who Expects Too Much of Staff
  • The Patron Who Hogs or Misuses the Internet.

 SERLS Member Libraries: $0.00