This is a LIVE webinar available from our training partners People Connect Institute.
Wake County (North Carolina) Public Library System made decreasing barriers to
library use a priority in their strategic and tactical planning.
informative session participants will explore the common barriers including
unnecessary or restrictive policies, difficulties of accessing library
facilities, lack of service awareness, and insufficient literacies that WCPL
uncovered in their libraries, that might be happening in your library too!
Ann, Sarah and Katrina and learn how their library has worked to combat the
impact of these barriers by systematically reviewing and updating library
policies and operational practices and by responding to customer needs within