This is an archived webinar available from our new archived webinar platform "SERLS Academy". Once you've registered, follow this link
my.nicheacademy.com/serls-staff to join the SERLS Academy
Once your account is created (easy to do...just your email and a password) Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.
This particular online experience is a mere 60 minutes in length. Easy to fit into your busy schedule.
The cost you ask? No charge for SERLS members...a mere $15.00 for all other libraries. Enjoy.
We humans are very interesting beings.
The way we think, the way we process information and events, and the stories we create from them, create our everyday behaviors and habits.
In this tutorial, we'll take a look at how we create stories around our experience with angry library customers.
Some of the most common stories we create are self-defeating.
Because the stories we create influence our behavior, we'll look at some common pitfalls in the way we create those stories.
When you finish this tutorial, you'll have some practical tools and a bit of real practice with better ways to handle angry customer situations.
SERLS Member Libraries: $0.00
All Other Libraries: $15.00