References for the Reference Staff (LIVE webinar)


This is a LIVE webinar available from our training partners People Connect Institute.  

Are you filling in at the reference desk? Looking for a refresher on the latest online resources? Want to know if there are any new resources?

The interview is your first tool. This refresher webinar will help you ask the right questions at the right time.

What if a patrons' want's a book recommendation?

We will discuss some of the best online reference resources for the novice and the expert public library reference worker. Learn tips and tricks to being a reference wizard and know when to use one resource over another.

At the end of this webinar participants will:

?       Create a list of online reference resources suitable for public libraries

?       Evaluate online resources at a glance for reliability and accuracy

?       Utilize the interview for the best outcome

?       Learn tips and tricks of reference work including on the spot RA

Event type
Online Course
Issues and Trends