Responding to Uncomfortable Situations in the Library Setting (archived webinar)

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This is an archived webinar.  A mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 


Often, we are caught off guard by inappropriate comments made by patrons or colleagues and we aren't prepared to respond appropriately. 

In this interactive and important program, the presenters will go over several scenarios where someone behaves in a manner that is not acceptable in the library and provide simple responses to curtail the behavior and make it clear that what is happening is not ok.


This presentation originated because we had multiple young female staff members in a public library experiencing inappropriate comments from customers and weren't equipped to respond. 

We expanded from those comments to include many others, including microaggressions and political and sexual comments.

You'll Learn About:

  • How to respond to some of the most uncomfortable situations that arise in libraries
  • Specific simple phrases to use that are short, impactful, and easy to remember
  • Being empowered to use these phrases and to respond to inappropriate comments and behaviors from their patrons and colleagues

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00.