| Label | Information |
|---|---|
| Dates & times |
|
| Category | Online Course, Issues and Trends, All |
| Registration & more information | https://serls.evanced.info/signup/eventdetails?eventid=3303&lib=3 |
This is a LIVE webinar available from our training partners People Connect Institute.
Often, we are caught off guard by inappropriate comments made by patrons or colleagues and we aren't prepared to respond appropriately.
In this interactive and important program, the presenters will go
over several scenarios where someone behaves in a manner that is not acceptable
in the library and provide simple responses to curtail the behavior and make it
clear that what is happening is not ok.
This presentation originated because we had
multiple young female staff members in a public library experiencing
inappropriate comments from customers and weren't equipped to respond. We
expanded from those comments to include many others, including microaggressions
and political and sexual comments.
As a result of this program, participants will:
Learn how to respond to
some of the most uncomfortable situations that arise in libraries
Learn specific simple
phrases to use that are short, impactful, and easy to remember
Be empowered to use
these phrases and to respond to inappropriate comments and behaviors from their
patrons and colleagues