|Dates & times||
|Category||Online Course, Issues and Trends, All|
|Registration & more information||https://serls.evanced.info/signup/eventdetails?eventid=3588&lib=3|
This is an archived webinar available from our training partners People Connect Institute.
Unreasonable people can ruin a good day.
In truth, you can't reason with someone unreasonable, and you can't change their behavior.
You can, however, control
your behavior and steer theirs in a better direction.
Discover techniques that can help you better manage the situation and preserve your sanity.
It starts with you recognizing difficult behavior, you remaining calm and controlled, and a few tactics that de-escalate tense situations.
As a result of this program, attendees will be able to:
Explain 3 ways they can maintain their calm during a tense exchange
Name 6 things they can do to deescalate a heated conversation
Cost: No charge to SERLS member libraries
$15.00...All other libraries.